Thursday, February 19, 2015

Protecting Customer Information Through Tokenization

When a customer gives a hotel their credit or debit card, either through an online hotel reservation system or directly, they don’t want to have to worry about a criminal getting this information. Customers want to feel secure knowing that the hotel has a system in place to protect their private information. Recently, some retail companies have had credit card and personal information hacked by criminals. Hotels aren’t always safe from these attacks either.  Back in September of 2014, a hotel chain based out of California had customer credit and debit card information stolen by cyber hackers. So what is a hotel or any company to do about this problem?

There is a process called tokenization that can protect this important information by replacing the credit/debit card or other personal information with randomly generated tokens or symbols.  Our Above Property system has the ability to interface to various companies that offer secure payment solutions.  One such company is MerchantLink, which has a cost-effective tokenization solution called TransactionVault.   

These types of secure payment solutions create and issue an encrypted token which is then stored in a hotel’s system in lieu of credit card information.  If the original payment card data were to be stored, as it is with some hotels currently, it becomes an attractive target for criminals.  Through the tokenization process, credit card information is never stored in the hotel’s system.

So if you’re a hotelier, or any business for that matter, it’s your responsibility to protect your guests’ or clients’ credit, debit or personal information and using a tokenization solution is the most effective way to protect your guests.

Posted via OnFast -

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