Tuesday, March 31, 2015

The PMS...Meh

A little tongue-in-cheek, yes, but the hotel Property Management System (PMS) is an essential, but changing component in the hotel operations landscape.  The hard lines that defined traditional PMSs as well as Central Reservation Systems (CRSs) are blurring as the above property movement takes hold and service oriented architectures become standard.

 

A New Role

The system that once did check-in, check-out, room assignments, inventory audits, and folio aggregation is moving above property and will become “functionality” within a shared compute platform.  The new role of the on premise system will be the orchestrator of client-focused services as well as a major feed into the Customer Relationship Management (CRM) system.

Location based and mobile device driven services that encourage guest interaction will be the new role of on property systems.  

 

Today’s PMS Systems

There is no question the future of PMS systems is to exist above property.  Integration with CRSs will eventually evolve into a common architecture.  Whether current PMS companies build CRS level functionality or vice versa, there will be a consolidation in this space over the next 5 years.  From an historical perspective, PMS systems have served a much needed purpose for on property operations.  These can now be accomplished in a simple, cheaper, and more robust way above property.  It is a change or die proposition, one that will be triggered by the evolution of new CRS/DRS systems like Above Property’s DRS.

 


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1 comment:

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