Friday, September 30, 2016

Hospitality News For The Week Of 9/30/16

US Hotel Occupancy Up 2.6 Percent to 72.0 Percent - Week Ending September 24th - 2016

During the week of 18-24 of September 2016, the U.S. hotel industry recorded positive year over year results in three performance metrics, according to STR data.  STR analysts feel the week’s results were affected primarily by a Yom Kippur, which was on the 23 of September 2015 and Eid al-Adha on the 24 of September 2015 calendar shift and a Group segment performance jump. Full Story Here:

Canadian Hotel Occupancy Up 2.2 Percent to 79.4 Percent For Week Ending 24 September 2016

During the week of 18-24 of September 2016, the Canadian hotel industry recorded positive results in three performance metrics, according to STR data.  The country’s year-over-year occupancy increased by 2.2% to 79.4%.  Their average daily rate was up 7.3% for the week to CAD161.68. RevPAR was up 9.6% to CAD128.36. Full Story Here:

Hotel Industry Commends Congressional Action on Zika Funding, House Passage of 6-Month Overtime Rule Delay

To fight the Zika virus, the American Hotel and Lodging Association commended Congressional action to pass funding of $1.1 billion to battle and combat the virus. Both the hotel and travel industries have been working together to get Congress to pass emergency funding to fight Zika. Full Story Here:

More than 50 hotel giants planned for USA - New mega project in Las Vegas

The USA is quite undefeated in regards to hotel development. As told by TOPHOTELPROJECTS, at the moment 1189 hotels projects with more than 230,000 rooms are currently in the works in the United States. Especially the preferred tourism states, such as Florida, which has 168 projects, California with 134 projects, and New York has 112 projects. They’re all looking to up their tourist numbers. Full Story Here:

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Monday, September 26, 2016

Hotel PMS Interfaces - Part 3

Continuing with the end of the hotel PMS interface series, featuring a few more external interface possibilities for hotel property management systems.

 

Digital Marketing

Digital and online marketing have become absolutely essential to the hospitality industry. Hotels and chains of all sizes have to keep in touch electronically with their customers, or risk losing them. This can be a big undertaking without automation, and a PMS directly interfaced with software created to handle digital marketing chores will streamline the task considerably. All digital communications between guest and hotel can be completely automated in this manner, including post-stay questionnaires and future special offers.

 

Phone & Voice Mail System

All phone and voicemail communications, internally within the hotel, can be controlled and completely automated when integrated with a PMS interface. Guest room check-in & out phone activations and deactivations can be completed automatically through the hotel PMS. Voice mail messages can be cleared after guest check-out as well.

 

Payments

Guest credit card payments are much more efficiently managed by the hotel PMS, rather than through credit card terminals. Potential errors are minimized and check-in and out procedures are also greatly streamlined.

 

Channel Management

Channel management is another vital function which hoteliers must perform. Online distribution from GDS and OTA’s is better managed from the hotel’s PMS, directly integrated with channel manager software. Interfacing in this manner enables the PMS to automatically update channels with current availability and rates, in real-time if hosted in the cloud. Conversely, channels update the PMS with new reservations as they are booked. This eliminates the necessity of manual reservation updates between the different systems, a tremendous time saver.

 

Channel Management System - CHMS

The Above Property Channel Management module enables full control of rate and inventory distribution. OTA, GDS, Wholesalers, Metasearch, and Yourhotel.com are controlled within the Above Property Travel Platform. Maximize revenue by seamlessly managing rates and inventory while recognizing your most valuable channels. Operating in a fully distributed cloud environment, the Above Property Property Channel Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.

  

CHMS KEY FEATURES

  • Full distribution channel control
  • Centralized pricing and inventory controls by channel
  • Real-time optimizations with Inline Revenue Management®
  • Analytics, metrics, and feedback available in real time
  • Works with existing systems

 


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Friday, September 23, 2016

Hospitality News For The Week Of 9/23/16

Path to Purchase: Travel Report shows consumers are open to persuasion

A recently published study, conducted by NewsMediaWorks in collaboration with Research Now, found that three out of five consumers are open to persuasion during the process of making their travel plans. According to the study, 60 percent of travelers say they heard or saw a specific travel advertisement early on in the travel planning process. But, 38 percent say they began by planning to travel somewhere specific. The research also found nearly 60 percent of the surveyed travelers motivated by price most importantly. Full Story Here:

 

4 Things You Need To Know To Market To North American Travelers - By Catlyn Origitano

The 2016 North American Travel Trend Report, published by Sojern, highlights the facts needed to more effectively market to American and Canadian travelers. Insights include, U.S.travelers search for trips averaging seven days in length. While Canadians, with more government mandated time off, search for eleven days on average. In the U.S., there are clear differences in the length of the travel planning stage. For example, Georgia and Florida travelers plan on average 52 days out and California travelers begin planning 65 days out. Full Story Here:

 

US Hotel Occupancy Down Slightly (0.4 Percent) To 70.2 Percent In August 2016

According to data from STR, the U.S. hotel industry posted largely positive results in the month of August 2016. Compared to the same month last year, industry wide occupancy was down slightly by 0.4 percent to 70.2 percent for the month. Average daily rate rose by 2.5 percent to reach $125.42 by the month’s end. And revenue per available room gained 2.1 percent, attaining $88.10 by month’s end, Full Story Here:

 

STR: US hotel results for the week ending 17 September

Positive performance results were recorded by the U.S. hotel industry for the week of 11-17 September 2016. When compared to the same time frame last year, industry wide occupancy was up by 0.2 percent to 72.0 percent. Average daily rate climbed 4.1 percent, reaching $129.37 for the week. Revenue per available room rose by 4.3 percent, to attain $93.13 by week’s end. Full Story Here:  

 


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Wednesday, September 21, 2016

Hotel PMS Interfaces - Part 2

Hotel Property Management Systems (PMS) of today are designed to interface with a number of outside vendor systems, in addition to coordinating in-house departmental functions. In this continuation of the series we will examine several more external interfaces for hotel PMS.

 

Revenue Management

The process of compiling and analyzing the huge amounts of data necessary to extract the optimal rate for any given customer, at any given time has been greatly simplified and made more efficient by cloud-based revenue management optimization tools now available to hoteliers. Directly integrating RMO with the PMS can provide those optimized rates in a timely fashion to hotel staff and their customers.

 

Electronic Locking Systems

Whether provided through key cards, or mobile technology, guest room access can be controlled and managed by hotel staff directly through the PMS. Interfacing the hotel’s electronic locking system with it’s PMS streamlines the process via the automatic sharing of guest room numbers and length of a guest’s stay, between the two systems.

 

Reputation Management

Review websites and social media are absolutely essential to thelong-term survival of any hotel. It is also vital for hotel guests to receive timely requests to express their opinions of their stay through these sites. Reputation management systems also monitor online channels for mentions of the hotel property, providing the hotel opportunity for prompt responses. This task can be largely automated with a PMS interface with the reputation management system.

 

Energy Management

An energy management system in direct interaction with a hotel’s PMS enables guest rooms to be pre-set to the individual preferences of each guest before they arrive. The PMS tracks these preferences for the guests and shares that information with energy-saving technology, which then returns the temperature and lighting to more energy efficient settings upon guest check-out.

 

Guest Room Entertainment

All guest room entertainment charges, such as pay-per-view TV or Internet access, may be more efficiently accounted for and properly billed with a PMS integration. This keeps improper billing and disputes to a minimum. The charges are instantly tracked as they are incurred, making manual entries unnecessary.

PMS interfaces provide hotel staff and management the opportunity to concentrate more on what is truly their responsibility, exceptional customer service. In the last part of this series we will examine a few more external interface possibilities for hotel property management systems. 


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Monday, September 19, 2016

Hotel PMS Interfaces - Part 1

At the heart of all hotel data management systems is the PMS or Property Management System. Essential to the daily operations of all hotels, the PMS is a truly indispensable piece of any hotel management software suite. The complex legacy PMS systems are now being replaced in the industry by highly efficient and cost-effective hotel software that is hosted in the cloud. The PMS is mainly tasked with converging data from the individual hotel departments into a centralized control system.

One of the fundamental functions of PMS systems is also to interface externally with outside vendor systems as well. Every aspect of day-to-day hotel operations, from internal departments such as housekeeping, to external vendors handling POS for example, can be efficiently controlled from a cloud-driven PMS system. In this blog series we will examine the various PMS interfaces, and see how a 21st Century PMS integrates and manages their functionalities.

 

POS Systems

All ancillary charges incurred by hotel guests can be accurately accounted for, in real time, with a cloud-based PMS system. The POS system can access the guest’s account information anytime, via the PMS, in order to maintain the accuracy of all guest charges. The guest’s account can then be charged accordingly.

 

Self-Check-in/Check-out Kiosks

Certain traveler segments demand swift efficiency from the hotels they choose to book their stays. The self-service kiosk is a direct result of those demands. Initially implemented by the airline industry; the terminals empower hotel guests to check themselves in and out, possibly even select their own accommodations, and pay their bill. These kiosks are an extension of the hotel’s PMS, which is designed to interact with guests directly. Once again, made possible by real-time, cloud-driven hotel software technology.

 

Call Accounting Systems

Room charges for telephone services can be automatically attached and billed to the guest. This saves time and confusion for hotel staff later, maintaining accurate billing in the process. The PMS and call accounting systems communicate through direct interface, as guest calls are made from the room. Customer bill accounting is always kept current continuously. 

In part two of this series we will look at a few more areas of PMS external interfaces.


The Above Property PMS

The Above Property Property Management module recognizes the multiple roles today’s front desk personnel are required to perform. Our familiar User Interface leverages Above Property’s vast library of open API’s to deliver real-time information in a clear and efficient design. The Property Management module is a cloud-based HTML5 web application that includes offline capabilities through a small on-property appliance. Operating in a fully distributed cloud environment, the Above Property Property Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform. 

Above Property Web Services (APWS) – design and control your own User Interface/User Experience by leveraging Above Property’s library of APIs. Above Property’s web services are just an API call away. APWS allows advanced users an alternative way to experience the full power of the Above Property Travel Platform.

 

Above Property PMS KEY FEATURES

 

  • Intuitive control of your property
  • Leverage cloud technology
  • Front Desk, Housekeeping, Maintenance
  • Extensive Group functionality
  • Contextually edit Folio capabilities
  • Reporting and Analytics available in real time
  • Architected for seamless integration with all reservation system

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Friday, September 16, 2016

Hospitality News For The Week Of 9/16/16

G6 Hospitality Launches Revolutionary Cloud-Based Revenue Management System For Motel 6 And Studio 6 Properties

The parent company of the hotel brands Motel 6 and Studio 6, G6 Hospitality LLC, has rolled out their G6 Revenue Optimization Workspace to its corporate-owned and franchisee properties. G6 worked closely with Above Property (Naples, FL) in the development of the revolutionary cloud-based revenue management system. The system provides rate and inventory management in near real-time, and does so from any device, anytime. Full Story Here:

 

Fitch: US hotels gain incremental negotiating strength over OTAs.

More favorable commission rates are now being negotiated with online travel agencies by U.S. hospitality companies, according to Fitch Ratings. This has been the result of several factors including a strong industry showing in fundamentals and the ongoing trend toward brand consolidations. Larger brands are, naturally, able to negotiate contract terms more favorable to their hotels. Fitch expects the mergers and acquisitions to continue through the next few years. Full Story Here:

 

US Hotel Occupancy Down 1.4 Percent To 62.8 Percent - Week Ending September 10th - 2016

Mixed results were recorded by the U.S. hotel industry during the week of 4-10 September 2016. According to figures published by STR, when compared to the same time period last year, industry wide occupancy dropped 1.4 percent to settle at 62.8 for the week. Average daily rate however climbed up by 1.8 percent to reach $118. 58 by the end of the week. Revenue per available room was almost unchanged at 0.3 to $74.45 at week’s end. Full Story Here:

 

Scoring the NFL’s impact on the hotel industry

As another NFL season has begun, STR has published the beginning of an on-going series on the impact the NFL has on hotel performance numbers in the various NFL cities throughout America. The study has compiled the stats from local area hotels and matched them to each NFL home game since 2008. Across the time span, the NFL contributed a net impact of $77 million in hotel revenue during the 2015 season. This includes the Super Bowl, Hall of Fame game, and games played in London. Full Story Here:

 

Visit Above Properrty


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Friday, September 9, 2016

Hospitality News For The Week Of 9/9/16

The Impact of Online Reviews on the Hospitality Industry [Infographic]

Online hotel reviews now dominate the travel decision making process of consumers, making them vital to any hotel’s success. This enlightening infographic clearly illustrates that reality. An overwhelming majority of travelers, 97.7 percent of consumers, now read online reviews from their fellow travelers. There are now more than 100 million reviews available online to help consumers make informed choices. A clear majority of travelers (53 percent) will not even consider a hotel which does not have any reviews. Full Story Here:

 

Millennials book for unique experiences, social status

The recently held Southern Lodging Summit in Memphis, Tennessee featured a number of speakers stressing the importance for hoteliers to have an understanding of Millennial travelers. An awareness of what motivates Millennials is crucial to future of the hospitality industry. Innovative technology and excitingly visual content geared toward group travel are highly appealing to this age group between 18 and 35 years old. Full Story Here:

 

Slower growth forecast for U.S. hotels

The 2016 Hotel Data Conference was held this week at the Omni Nashville Hotel with industry experts predicting slow, but continued growth for the hospitality sector through 2017. For the remainder of 2016 occupancy is expected to remain nearly flat at 65.5 percent. However, average daily rate should climb 3.2 percent to reach $124.12. While revenue per available room should be up by 3.2 percent as well at $81.26. Full Story Here:

 

US Hotel Occupancy Up 1.6 Percent To 64.5 Percent - Week Ending September 3rd - 2016

The U.S. hotel industry posted positive results in all three performance measurements for the week of 28 August through 3 September 2016. Compared to the same time period last year, industry wide occupancy was up by 1.6 percent to 64.5 percent. The average daily rate climbed 2.4 percent to reach $118.97 by week’s end. Revenue per available room increased by 4.1 to attain $76.76 for the week. Full Story Here:

 


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Monday, September 5, 2016

The Future Of Hotel Technology

The hotel experience for travelers in the near future will be decidedly different from those of today. The transformation of the hospitality industry will happen gradually over time, some brands faster than others. However, by the 2020’s much of the coming change will most likely have already taken place. This will be particularly true if hotel companies accelerate their pace of adoption of the innovative technologies already available to them.

The entire hospitality industry will be transformed by technologies that include cloud data storage and Software as a Service (SaaS), the Internet of Things (IoT), and a number of exciting mobile technologies. All of these developments of technology are necessary in order for hotel guests to have their expectations met and exceeded. Future realities, such as mobile check-in or personalized room temperature settings for example, will not be possible without them. In this series we will take an overview of where hotel technology is going and where it might be in the next decade.

 

Cloud Data Storage Technology 

The concept of storing data in the cloud is often misunderstood within the hospitality industry, however the technology is gaining traction and garnering some degree of acceptance with hoteliers. Its adoption has been slow, mostly due to cost concerns and a long tradition of resistance to change. But the truth is, the future of data management lies in the cloud. Cost is optimized since cloud-based SaaS platforms lack the presence of on property systems and their associated expense. Company users can access cloud software from anywhere and be accessed using any device with a connection to the Internet. Training for hotel staff is minimal because modern software is designed to be in intuitive for the End-User. 

Cloud technology will empower hoteliers to offer an enhanced level of truly personalized service. Big Data, stored in the cloud, will effectively manage the individual preferences of all hotel guests. A SaaS Property Management System (PMS) and Central Reservation System (CRS) based in the cloud will give hotel companies the real-time flexibility to bring guest personalization into the next decade and beyond. Cloud data storage will revolutionize hotel operations as well. SaaS PMS will direct every facet of hotel management in a highly efficient manner.

The possibilities for significant cost savings and greater all-around operational efficiency will drive hotels to migrate their data storage completely to the cloud in time. The greatly improved customer service offered hotel guests would directly result in increased revenues from satisfied customers as well. 

Visit us at Above Property.


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Friday, September 2, 2016

Hospitality News For The Week Of 9/2/16

12 Once-Standard Things at Hotels That Are Rapidly Disappearing

The hospitality industry is rapidly being transformed by both inside and outside forces. Today’s hotels are beginning to look nearly unrecognizable to travelers of just a few decades ago. Technology, costs and generational changes are driving this transformation. Certain amenities, services, fees and even furniture, once considered standard, are quickly fading into history. Even the hotel the hotel front desk itself may soon be a thing of the past. Full Story Here:

 

Expedia to Investigate Scam Allegations Amid Lawsuit

Two hotels in California are suing Expedia, Inc. and its products Expedia.com, Hotels.com, and Orbitz for operating a scam designed to steer customers toward their fee-paying hotels. The Buckeye Tree Lodge and Sequoia Village Inn; both in Three Rivers, California; filed the suit last month. The suit alleges, among other things, that the websites went so far as to purchase advertising which listed fake phone numbers for the two hotels. Full Story Here:

 

19% of travelers use an agent survey finds

The 2016 Portrait of American Travelers survey was published by MMGY Global this past week. Data from the survey indicates 19 percent of American travelers now use traditional travel agents to plan and book their vacations. The research also shows that one-third of Millennials actively use travel agents now. Further takeaways from the research include 59 percent of those vacations going to new destinations and spending more when they are on their vacations. Full Story Here:

 

STR: US hotel results for week ending 27 August

In comparison to the same time period last year, the U.S. hotel industry posted positive performance numbers for the week of 21-27 August 2016. Occupancy rose by 4.3 percent to reach 67.5 percent for the week. The average daily rate was 4.2 percent higher at $121.22 by week’s end. And revenue per available room climbed up by 8.7 percent to $81.85 at the end of the week. Full Story Here:

 


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