Continuing with the end of the hotel PMS interface series, featuring a few more external interface possibilities for hotel property management systems.
Digital and online marketing have become absolutely essential to the hospitality industry. Hotels and chains of all sizes have to keep in touch electronically with their customers, or risk losing them. This can be a big undertaking without automation, and a PMS directly interfaced with software created to handle digital marketing chores will streamline the task considerably. All digital communications between guest and hotel can be completely automated in this manner, including post-stay questionnaires and future special offers.
Phone & Voice Mail System
All phone and voicemail communications, internally within the hotel, can be controlled and completely automated when integrated with a PMS interface. Guest room check-in & out phone activations and deactivations can be completed automatically through the hotel PMS. Voice mail messages can be cleared after guest check-out as well.
Guest credit card payments are much more efficiently managed by the hotel PMS, rather than through credit card terminals. Potential errors are minimized and check-in and out procedures are also greatly streamlined.
Channel management is another vital function which hoteliers must perform. Online distribution from GDS and OTA’s is better managed from the hotel’s PMS, directly integrated with channel manager software. Interfacing in this manner enables the PMS to automatically update channels with current availability and rates, in real-time if hosted in the cloud. Conversely, channels update the PMS with new reservations as they are booked. This eliminates the necessity of manual reservation updates between the different systems, a tremendous time saver.
Channel Management System - CHMS
The Above Property Channel Management module enables full control of rate and inventory distribution. OTA, GDS, Wholesalers, Metasearch, and Yourhotel.com are controlled within the Above Property Travel Platform. Maximize revenue by seamlessly managing rates and inventory while recognizing your most valuable channels. Operating in a fully distributed cloud environment, the Above Property Property Channel Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.
CHMS KEY FEATURES
- Full distribution channel control
- Centralized pricing and inventory controls by channel
- Real-time optimizations with Inline Revenue Management®
- Analytics, metrics, and feedback available in real time
- Works with existing systems
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