Friday, February 24, 2017

Hospitality News For The Week Of 2/24/17

Marketview Snapshot U.S. Hotels Q4 2016

According to figures published by CBRE Hotels from the Bureau of Labor Statistics (BLS) and STR, lodging demand rose 2.3 percent in the fourth quarter of 2016. This is compared to Q4 of 2015, and in contrast to the 1.6 percent rise in Q3 2016. This amounts to the highest fourth quarter rise since STR began tracking the information in 1987. Unemployment fell to 4.7 percent in the Q4, its lowest level since the beginning of the Great Recession. Room supply grew, with the number of available rooms 1.7 percent higher and room construction growing by 2.2 percent. Full Story Here:

Which Hotels Earned Forbes’ Five-Star Rating for 2017?

The Forbes Travel Guide has added almost two dozen hotel properties to its highly influential Five-Star hotel properties list in 2017. Additionally, Forbes welcomed 76 new properties to its Four-Star category, with a further 83 gaining Recommended status. The destination leading the way in the numbers of new Five-Star properties is Bali, with three. Bali also features ten Four-Star hotels and three from the Recommended category as well. Full StoryHere:

Study of CDB supply growth reveals troubling trends

Hotel News Now published an in-depth look at the lodging supply side of the U.S. hotel industry in the fall of 2016. The three part series comes to the conclusion that supply growth in the U.S. market is outpacing demand in many cases, particularly in certain “problem” markets. These markets, especially Miami, are vulnerable to the tremendous growth experienced by Airbnb in those markets. Overbuilding is partially to blame, according to the study. Full Story Here:

US Hotel Occupancy Down 3.2 Percent To 62.2 Percent - Week Ending February 18th - 2017

In data published by STR, the U.S. hotel industry experienced mixed performance metrics during the week of 12-18 February 2017. Compared to the same time period last year, occupancy industry-wide dropped by -3.2 percent for the week to 62.2 percent. Average daily rate however was higher by 3.1 percent, finishing the week at $124.41. Revenue per available room was nearly flat at -0.2 percent at $77.36 for the week. Full Story Here:

Wednesday, February 22, 2017

Hotel Mobile PMS

Technology continues to transform the image of hotels, as we know them, including the traditional front desk. The adoption of mobile technology by hoteliers in recent years continues to greatly enhance the hotel experience of guests around the world. However, hotel staffs have remained attached to their desktop computers throughout the property (i.e front desk, concierge, activities center). Yet there is much that hoteliers can gain in utilizing a mobile PMS specifically created to improve hotel operational efficiency and back-end management. With a cloud-driven, Software-as-a-Service (SaaS) based PMS, hotels are empowered to free their hotel staffs from the confines of the front desk and other guest interaction locations.

Mobile PMSs give hoteliers the capability to check-in or out guests, take payments, and make reservations from any mobile device or traditional desktop as well. The major advantage of these systems is that users can access cloud PMS software from anywhere, using any device with a network connection, including mobile phone, tablet, or a laptop. Mobile PMS cloud software is designed entirely with the end-user and their skill level in mind. This frees up guest information to be utilized by any authorized person, regardless of their technical proficiency. Staff are enabled to efficiently deliver personalized service anytime from anywhere on the property. The simplicity of operation also streamlines the training process considerably, while reducing training costs as well.

Additionally, a cloud-driven, mobile PMS offers cost savings in a variety of other ways. Infrastructure costs can be lowered significantly in the form of reduced paper consumption and hardware requirements. Mobile PMSs also greatly simplify the task of housekeeping reports. With housekeeping staff directly updating room statuses from their mobile devices, front of house personnel and management can be kept informed in real time.

Implementing a mobile PMS into hotel operations enables hotel management and staff to interact via the same platforms as their guests while improving the productivity and efficiency of hoteliers at every level.

Sunday, February 19, 2017

Hospitality News For The Week Of 2/17/17

Hotel Construction Is Up in the US

STR is reporting that current hotel construction projects are up by over 16 percent for January 2017, compared to the same month last year. 4,763 hotels are now under construction, with 1,449 projected for later this year. This is according to STR’s January 2017 Pipeline Report. Nearly one-third, 31 percent, of the development is occurring in 10 major markets. New York leads the list of the top ten, followed by Dallas; Los Angeles; Seattle; Houston; Denver; Las Vegas; Washington, D.C.; Nashville; and Chicago. Full Story Here:

G6 executive illuminates international, digital growth

G6 Hospitality is undergoing aggressive expansion of digital presence, while adding India to a growing list of markets into which the Dallas-based company is expanding. The expansion is in line with plans made almost five years ago with parent company Blackstone. 2017 is the fifth anniversary of Blackstone’s acquisition of G6 Hospitality for $1.9 billion, which includes the primary brand Motel 6. Digital improvements by G6 have included the company’s September introduction of its proprietary cloud-based revenue management tool. Called “G6 Revenue Optimization Workspace, or “G6ROW”, the platform is capable of providing real-time rate and inventory management from anywhere, at anytime, on any device. Full Story Here:

New study reveals hoteliers envision similar technology in 2020 as ten years ago

ESSEC Business School professor Peter O’Connor, in collaboration with IDeaS Revenue Solutions, Revinate, and SiteMinder, has published the results of a sobering study which surveyed hundreds of leading hoteliers in regards to the future of the industry’s technology. While hoteliers see a near future of digitally connected, demanding customers much of their vision is lacking in foresight. When those surveyed were asked to name technologies that the industry could not live without in 2020, most responded with systems which are already in place across the hospitality industry. The results clearly indicate an industry with a highly conservative outlook. Full Story Here:

US Hotel Occupancy Down 4.4 Percent To 59.6 Percent - Week Ending February 11th - 2017

According to data published by STR, the U.S. hotel industry posted negative results in all three key performance measurements during the week of 5-11 February 2017. Compared to the same time period last year, industry-aide occupancy was down by -4.4 percent to finish the week at 59.6 percent. Average daily rate was -1.6 percent lower, ending up at $121.43 for the week. Revenue per available room dropped -5.9 percent to end the week at $72.41. Full Story Here:

Tuesday, February 14, 2017

System Integration For Hotels

Fundamental to all hotel operations is the Property Management System or PMS. Always essential as a data management tool for hoteliers, PMS systems have become a truly indispensable piece of any hotel management software suite as hotels have shifted their commerce online. PMS systems have long been called upon to be the hotel’s interface with both external and internal systems, such as point of sale (POS), and front desk to housekeeping for example. With online commerce becoming the primary means of receiving revenue, legacy PMS systems have been even further taxed with a myriad of additional interfaces.

The emphasis on marketing and sales has highlighted the need for PMS systems with significantly greater flexibility. The drive to personalize the guest experience has meant that systems must now interface with guests through loyalty programs, guest marketing, customer relationship management (CRM), and even mobile apps. These are all tasks that were never even conceived of when many of the complex legacy PMS systems were originally brought on line. 

The advent of hotel software hosted in the cloud has provided the required solution to these issues for hoteliers. A cloud-based, Software as a Service (SaaS) PMS system can juggle the many complex tasks and interfaces because it is designed to be integrated with all other hotel systems. SaaS based PMS systems offer hotels a multitude of advantages and improvements over traditional legacy systems. Data management is vastly streamlined because the sharing of information between systems is accomplished automatically, eliminating manual duplication. This offers hotels the opportunity to efficiently arm their staffs and management with the timely data required to properly personalize the experience of every guest, utilizing all the tools available to them.

The Above Property Property Management module recognizes the multiple roles today’s front desk personnel are required to perform. Our familiar User Interface leverages Above Property’s vast library of open API’s to deliver real-time information in a clear and efficient design. The Property Management module is a cloud-based HTML5 web application that includes offline capabilities through a small on-property appliance. Operating in a fully distributed cloud environment, the Above Property Property Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.


  • Intuitive control of your property

  • Leverage cloud technology

  • Front Desk, Housekeeping, Maintenance

  • Extensive Group functionality

  • Contextually edit Folio capabilities

  • Reporting and Analytics available in real time