Technology continues to transform the image of hotels, as we know them, including the traditional front desk. The adoption of mobile technology by hoteliers in recent years continues to greatly enhance the hotel experience of guests around the world. However, hotel staffs have remained attached to their desktop computers throughout the property (i.e front desk, concierge, activities center). Yet there is much that hoteliers can gain in utilizing a mobile PMS specifically created to improve hotel operational efficiency and back-end management. With a cloud-driven, Software-as-a-Service (SaaS) based PMS, hotels are empowered to free their hotel staffs from the confines of the front desk and other guest interaction locations.
Mobile PMSs give hoteliers the capability to check-in or out guests, take payments, and make reservations from any mobile device or traditional desktop as well. The major advantage of these systems is that users can access cloud PMS software from anywhere, using any device with a network connection, including mobile phone, tablet, or a laptop. Mobile PMS cloud software is designed entirely with the end-user and their skill level in mind. This frees up guest information to be utilized by any authorized person, regardless of their technical proficiency. Staff are enabled to efficiently deliver personalized service anytime from anywhere on the property. The simplicity of operation also streamlines the training process considerably, while reducing training costs as well.
Additionally, a cloud-driven, mobile PMS offers cost savings in a variety of other ways. Infrastructure costs can be lowered significantly in the form of reduced paper consumption and hardware requirements. Mobile PMSs also greatly simplify the task of housekeeping reports. With housekeeping staff directly updating room statuses from their mobile devices, front of house personnel and management can be kept informed in real time.
Implementing a mobile PMS into hotel operations enables hotel management and staff to interact via the same platforms as their guests while improving the productivity and efficiency of hoteliers at every level.