Tuesday, February 14, 2017

System Integration For Hotels

Fundamental to all hotel operations is the Property Management System or PMS. Always essential as a data management tool for hoteliers, PMS systems have become a truly indispensable piece of any hotel management software suite as hotels have shifted their commerce online. PMS systems have long been called upon to be the hotel’s interface with both external and internal systems, such as point of sale (POS), and front desk to housekeeping for example. With online commerce becoming the primary means of receiving revenue, legacy PMS systems have been even further taxed with a myriad of additional interfaces.


The emphasis on marketing and sales has highlighted the need for PMS systems with significantly greater flexibility. The drive to personalize the guest experience has meant that systems must now interface with guests through loyalty programs, guest marketing, customer relationship management (CRM), and even mobile apps. These are all tasks that were never even conceived of when many of the complex legacy PMS systems were originally brought on line. 

The advent of hotel software hosted in the cloud has provided the required solution to these issues for hoteliers. A cloud-based, Software as a Service (SaaS) PMS system can juggle the many complex tasks and interfaces because it is designed to be integrated with all other hotel systems. SaaS based PMS systems offer hotels a multitude of advantages and improvements over traditional legacy systems. Data management is vastly streamlined because the sharing of information between systems is accomplished automatically, eliminating manual duplication. This offers hotels the opportunity to efficiently arm their staffs and management with the timely data required to properly personalize the experience of every guest, utilizing all the tools available to them.

The Above Property Property Management module recognizes the multiple roles today’s front desk personnel are required to perform. Our familiar User Interface leverages Above Property’s vast library of open API’s to deliver real-time information in a clear and efficient design. The Property Management module is a cloud-based HTML5 web application that includes offline capabilities through a small on-property appliance. Operating in a fully distributed cloud environment, the Above Property Property Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.

Above Property PMS KEY FEATURES

  • Intuitive control of your property

  • Leverage cloud technology

  • Front Desk, Housekeeping, Maintenance

  • Extensive Group functionality

  • Contextually edit Folio capabilities

  • Reporting and Analytics available in real time


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