Wednesday, November 1, 2017

Cloud Software Uptime During A Natural Disaster

The recent landfall of Hurricane Irma near the corporate headquarters of Above Property in Naples, Florida, proved the efficacy of the concept of cloud-based hotel software systems. During the storm and subsequent power outages, Above Property delivered 100 percent operational uptime to their customers. The fully redundant, cloud-based system kept the customers’ data completely safe, secure, and accessible throughout the event.

Above Property's Software as a Service (SaaS) based Property Management System (PMS), Revenue Management System (RMS), Call Center Management, Channel Management, and Central Reservation System (CRS) provide hotels a multitude of advantages and improvements over traditional legacy systems. The Above Property solution requires no on-site hardware vulnerable to damage.  Industry standard encryption is built-in along with robust redundancy and automatic backups. Customer data is always securely transferred between systems with strict encryption protocols. All data is continually protected from damage and loss, either physically or electronically.

The distributed architecture that makes up the Above Property platform enables unimpeded service at all times. Clearly, services and applications outsourced with a SaaS provider with a multi-region, multi-cloud architecture are more reliable than a local, single on-site server. When there is an outage suffered by an on-site legacy software system, the remedy can often be excessive, costly, and time consuming. With a distributed cloud-based system, failures are dealt with seamlessly by leveraging the built in redundancy.  Systems occasionally fail, but to date our distributed SaaS architecture has provided 100 percent uptime for our clients.

The Above Property Property Management module recognizes the multiple roles today’s front desk personnel are required to perform. Our familiar User Interface (UI) leverages Above Property’s vast library of open API’s to deliver real-time information in a clear and efficient design. The Property Management module is a cloud-based HTML5 web application that includes offline capabilities through a small on-property appliance. Operating in a fully distributed cloud environment, the Above Property Property Management module can integrate with existing systems as well as take advantage of the full suite of complementary modules within the Above Property Travel Platform.

The Above Property Web Services (APWS) can compliment your own User Interface/User Experience by leveraging Above Property’s library of APIs. Above Property’s web services are just an API call away. APWS allows advanced users an alternative way to experience the full power of the Above Property Travel Platform.


  • Intuitive control of your property

  • Leverage cloud technology

  • Front Desk, Housekeeping, Maintenance

  • Extensive Group functionality

  • Contextually edit Folio capabilities

  • Reporting and Analytics available in real time

  • Architected for seamless integration with all reservation systems