The progression of technology in our daily lives is taking another leap forward with voice recognition and command. As the number of homes equipped with digital assistants such as Amazon’s Echo and Apple’s Siri increases, so are the expectations of the traveling public. Some people are beginning to grow weary of all the texting required of them every day and embrace changes which empower them to simply speak to communicate through a device. This reality is driving the explosion of home voice command technology and will push hoteliers to provide voice recognition-based technology for the public when they travel.
Voice command technology provided by hotels in their accommodations is not just beneficial for guests, but for hoteliers as well. Valuable analytical data can be gathered by each use by customers. Since voice command technology is hosted in the cloud, all guest requests for service and amenities can be tracked more efficiently. Additionally, calls by guests to the front desk can be greatly reduced, freeing up hotel staff for other tasks.
Booking and reservations for hotels is another aspect of the hospitality industry, which will be transformed by voice command and recognition technology going forward. Although still in its infancy, voice command hotel reservations is being pioneered by the travel search engine Kayak and utilizes Amazon Echo technology. First customers must link their Amazon Echo and Kayak accounts. Then customers can ask the digital assistant Alexa where they would like to book a hotel and Alexa provides them their options. The choices reported back by Alexa will include price, room details and hotel name. Since Kayak is only a meta search engine, one of Kayak’s online travel agency partners actually completes the booking transactions.
Just like other exciting and new technologies being implemented by the hospitality industry, voice command and recognition technology is shaping the future of hotels and how the traveling public experiences them.