Friday, April 6, 2018

Hospitality News For The Week Of 4/6/18

Temkin Group Releases 2018 Hotel Customer Experience Ratings

Tempkin Group has published the results of their 2018 Tempkin Experience Ratings. Based on a survey of 10,000 U.S. consumers, the ratings are an evaluation of customer experiences across 20 industries, including hotels. The rating for the hotel industry as a whole was 70 percent, putting hotels in seventh place of the twenty industries rated. At the top of the hotel ratings are both Holiday Inn Express and Marriott, tied with a 78 percent rating. Rounding out the top three was Hampton Inn with a 76 percent rating. Full Story Here:

Food & beverage trends in the lodging industry

The Lodging Food & Beverage Outlook report was released by Avendra. The report projects demand for hotel food & beverages over the next few years, while measuring current performance of the segment. The report expects food and beverage to be a growth area for hotels, with about 60 percent of hotel industry respondents stating so. The report also found that the biggest area of future food & beverage investment is event catering and in-room minibars and chain restaurant concepts are on the decline. Full Story Here:

TrustYou Study Emphasizes Importance Of Online Feedback Management And Review Collection For Accommodations

A study on the importance of collecting and managing hotel guest feedback was published this week by TrustYou. Key findings included that the majority of hotel guests, 54 percent, have written and submitted at least one review in the previous twelve months. 95 percent of reviews from travelers are positive, with 93 percent stating their most recent review was positive. When the provider of their accommodation requests a review, the guest is 3.6 times more likely to leave one. Full Story Here:

STR: US hotel results for week ending 31 March

Mixed results were reported by the U.S. hotel industry for the week of 25-31 March 2018, according to data published by STR. Compared to the same period last year, industry-wide occupancy declined by -2.8 percent to 66.4 percent for the week. Average daily rate was +3.6 percent higher, ending the week at $130.81. Revenue per available room went up by +0.7 percent to finish the week at $86.90. Full Story Here:

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